Moqaren

Help centre

How can we help?

Answers on connecting, monitoring, plans and privacy.

Getting started

What is Moqaren and what does it offer?

Moqaren is an Arabic competitor price intelligence platform. You track your competitors' prices and stock, match their products to yours automatically, and get alerts when a price or stock level changes — with a suggested price and its reason.

Do I need a credit card to get started?

No. You start on the free plan with no credit card: create your account and begin immediately.

How long does setup take?

Connecting your Salla, Zid or Shopify store takes under two minutes. Then add competitor store links and monitoring starts automatically.

Can I cancel at any time?

Yes, with no cancellation fees or further obligations.

Plans and pricing

What plans are available?

Available plans: Free, Basic, Pro, and Enterprise. Free includes 10 products and 1 competitor store. Each higher plan allows more, and the pricing page lists every difference.

Are prices monthly?

Yes, the prices on the pricing page are monthly, and the subscription is managed from your platform's app store.

Can I upgrade or downgrade my plan?

Yes, whenever you like. Upgrades take effect immediately; on a downgrade you keep the current plan until the end of the billing period.

What happens when I reach my plan limit?

You see a clear message with the option to upgrade. Your account isn't suspended and your data isn't deleted automatically.

Supported platforms

Does Moqaren work with Salla, Zid and Shopify?

Yes. Moqaren is integrated with Salla, Zid and Shopify. Connect your store in a few clicks to start monitoring and updating prices from Moqaren directly.

Can I monitor stores outside Salla, Zid and Shopify?

Yes. You can monitor any online store by adding its link — even if it isn't on Salla, Zid or Shopify.

Can I update my store's prices automatically?

Yes, for Salla, Zid and Shopify stores: push a price from Moqaren with one click, or turn on an automatic pricing rule that applies it within your limits — never below your cost and margin, never more in a day than your cap. Other platforms support monitoring and analysis only for now.

How monitoring works

How does Moqaren collect competitor data?

Moqaren reads prices and stock from competitors' public pages, respecting each site's acceptable use policies.

How often is competitor data updated?

It depends on your plan: weekly on Free, daily on Enterprise. You can also start a manual read whenever you like, within your plan's limits.

How does Moqaren match my products to competitors' products?

It starts with the barcode when there is one, then uses AI to compare names, descriptions and attributes in Arabic and English. A very confident match is confirmed on its own, anything less comes to you for review, and you can reject or correct any match.

What do product reviews in Moqaren mean?

They give you a picture of buyers' opinions of a competitor's product, so you understand customer satisfaction and its strengths and weaknesses.

What happens if a competitor's site changes or blocks crawling?

Moqaren doesn't rely on a single method. To read a competitor's catalogue it tries up to ten methods in turn, from product feeds and sitemaps, to stores whose pages are drawn in the browser, to walking the store's own pages, and if one fails it moves on to the next. A page that blocks bots is retried with progressively stronger methods. And an offer missing from two full reads is marked delisted and leaves the market band, so no decision rests on a price that no longer exists.

Security and privacy

Is my store data safe with Moqaren?

Yes. Your store and product data is encrypted and protected. We never sell it, and share it only with the service providers needed to run the platform, as listed in our Privacy Policy.

Who can access my data?

Only you have access to your store data and reports. Moqaren staff have limited access for technical support only, and only with your consent.

What happens to my data if I cancel?

You can export your data at any time. When an account is closed, its data is deleted within a defined period, as set out in our Privacy Policy.

Subscription and cancelling

How do I pay?

From inside your platform's app store: Salla, Zid or Shopify.

Is there a refund policy?

Yes — the full details are in our Refund Policy.

How do I cancel my subscription?

From the Subscription page in your account, or from Moqaren's page in your platform's app store. Your access continues until the end of the paid period.

Will my subscription renew automatically?

Yes, it renews at the end of each billing cycle, and you can cancel any time before it does.

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Didn't find your answer?

Contact our support team from your dashboard and we'll get back to you as soon as we can. Or email us at support@moqaren.io